Onslow County, NC
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit for periods of less than 90 consecutive days per occurrence. A Short-Term Rental Permit is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental Permit?
Any owner renting a property for a period of 90 consecutive days or less is required to apply for a Short-Term Rental Permit. It is the owner(s)’ responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals within Onslow County.
What if I do not obtain a Short-Term Rental Permit?
Renting or advertising your home for rent on a short-term basis without a permit is in violation of Onslow County’s ordinances.
What is the Room Occupancy Tax?
This is a 3% tax on your gross short-term rents not already remitted by an intermediary. Hotels also pay this tax. Gross short-term rent includes all considerations received for occupancy including all non-optional fees (other than taxes) such as booking/reservation fees; cleaning fees; pet charges; fees for extra vehicles, people or beds; etc.; and any amounts received from Room Occupancy intermediaries.
When is the Room Occupancy Tax due?
Room Occupancy Tax payments are due monthly no later than the 15th of the month following the end of the prior month.. If there was no rental activity for the entire month, you are still required to submit the completed Room Occupancy Tax form.
How is penalty and interest calculated on late payments?
PENALTIES: Delinquent one month , the penalty $10 per day late.
INTEREST: 5% of taxes due per month or portion of month beginning the first day of delinquency
Do I also need to obtain a separate business permit?
No. The STR Business Permit is all you need to begin advertising your rental and remitting taxes.
What is the cost of an STR Permit?
There is no annual fee for STR Permit.
Does my short-term rental Permit apply to multiple properties?
No. You are only allowed to short-term rent one dwelling unit per permit in Onslow County. An owner is permitted a maximum of one “whole home” rental and one “partial home” rental but each STR requires its own permit.
Do I have to display my Permit?
Yes. The STR Permit, visitor emergency information, must all be posted in a conspicuous place within the short-term rental unit at all times. Your STR Permit PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Is the County working with Airbnb?
Yes. Airbnb does collect or remit lodgers’ tax to Onslow County on behalf of property owners and/or authorized agents.
Is the County working with Vrbo?
Yes. Vrbo does collect or remit lodgers’ tax to Onslow County on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes! We can take Visa, Mastercard, and American Express. Onslow County does assess a convenience fee and your credit card company might also impose a fee.
Can I pay by e-check ?
Yes! You can select your e-check during checkout. In doing so, you authorize your bank to send the payment electronically to Onslow County. The County does not pull the money from your account, ever.
I need to close my account. What do I do?
To close your account, please log into your account at https://onslowcountync.munirevs.com/ and navigate to the "Manage Your Accounts" section of your Business Center. Select the account you would like to request closure for. On the next page, click the "Closure Request Form" link. Complete the form and click "Submit". After submission, Onslow County will be prompted to review your request.
How do I amend a return?
Please email Finance_office@onslowcountync.gov letting us know you need to file an amended return. In the email please include:
1) Six digit Permit/account number, and owner name
2) Period you need to amend (i.e. Q1 2021 form due April 30th)
3) If you overpaid or underpaid your original form
4) Brief explanation as to why the form needs to be amended
Once we receive this email we will review your account and send you further instructions.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the County on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, the Quarter 1 (January-March) tax forms will be available in your Action Center on April 1. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Rents and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the County through GovOS?
The County accepts ACH Debit, or e-check as well as the following major credit cards: Visa, Mastercard and Discover.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://onslowcountync.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Onslow County, NC) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
